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Page: 30
Shockwave 20-09-2009 18:55
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Slams: 2113
To Hostpapa With Love:

RE: www.nicksimpsonx.com

Dear Hostpapa,

I really loved the idea of your brand, the idea to let Papa take care of everything, the Green energy, the 99% uptime you promised, the unlimited storage space, unlimited databases. I was so impressed with all these marvellous things that you offered me that I was happy to hand over my money and also to trust you with my precious websites which had taken several years to build up.

Sure, they were not commercial websites, they were merely communities that were free of charge for everyone where new programmers could get a helping hand, I even told the members of the sites how great, helpful, fast and reliable our spiffy new green hosting was and how the lag we had experienced before on our old server was a thing of the past.

Everyone was so grateful towards you, nobody even seemed to mind when SQL crashed so often on your site, I did point this out to you of course and you told me that it was my scripts that were maxing out 15 simultanious connections, I wondered how difficult that must be to do and I estimated that I'd probably need several hundred people browsing my forums at once to cause the problem but Papa knows best of course and who knows, maybe my complete memberlist logged on to the site whenever I turned my back on it.

Even recently after all the downtime some of my members told me to give you a last chance and I did. That was before someone on the same server as me allegedly ran a script which went haywire and completely wiped out my websites.

I would like to congratulate you on the timely manner that you answered my politely worded support tickets, it was perfectly reasonable of you to make me wait 3 days for a response to such trifling requests as "my site is offline and I can't access anything, cpanel is showing no files", why would I be concerned anyway, my communities only took years to establish, it speaks volumes of your service that the directory structure was wiped out and I could not even put up a place holder page to reassure my visitors.. In fact, several weeks later the directory structure is still wiped out.

Your online chat needs a mention too, I've been on this planet for 37 years and I have never met such an inept bunch of technicians and I just wonder if there is actually a question that they know the right answer to. They fobbed me off at every opportunity, as did the feckless idiot that I spoke to on the phone.

You should be commended that at no point has anyone in your organisation offered an apology for the dataloss, nobody has offered me any help.

So, I am left to sum things up, I know that a refund is out of the question, I have google and I've read how you treat your customers so I will tell you what you have already been told no doubt a few thousand times by your customers.

Your service is terrible, your tech support people are stupid and do not care, you couldn't care less about your customers data, your servers are oversold, slow and uptime I would say is less than 90% (and you cant argue with this point because it is my true experience).

Thankfully I have taken my business elsewhere now so I invite you to take your environmentally friendly hosting, stick it on the end of a (green) pole and shove it so far up your asshole that you can clean your teeth with it.

You can take this as a request to cancel my plan (www.nicksimpsonx.com) and take this as an assurance that myself and at least some of the 1200 members of my two communities have a great opinion of your utterly unprofessional rabble and will be writing appropriate reviews to warn other unsuspectiong people away from you.

Yours Sincerely,

Nick Simpson


Dr.Death / Dawn 09-09-2009 00:10
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Slams: 703
Sorry m8 sorted now thanx...
Shockwave 08-09-2009 20:27
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Slams: 2113
Either the DNS has not propogated to your ISP (Unlikely) or you're using Internet Explorer.

Try CTRL+F5

Dr.Death / Dawn 07-09-2009 23:34
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Slams: 703
Sorry m8 not for me this is what i am getting


Not Found

The requested URL /index.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Shockwave 07-09-2009 20:58
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Slams: 2113
DBF is fine mate.

Dr.Death / Dawn 07-09-2009 13:00
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Slams: 703
Is DBF back down again??

i can't connect...
padman 07-09-2009 11:05
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Slams: 883
Yesssss!
Enzymer 07-09-2009 06:35
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Slams: 1345
Nice work Shockwave (and the others behind it )
janer 07-09-2009 01:10
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Slams: 2652
very fast !!!! congrats

dAWN creations
Stormbringer 06-09-2009 21:56
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Slams: 5896
THAT'S GOOD NEWS!!!

http://www.retro-remakes.net
Shockwave 06-09-2009 21:40
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Slams: 2113
DBF is back

Shockwave 04-09-2009 19:40
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Slams: 2113
Hostpapa fucking suck too.

I have not even recieved as much as an apology from them, every support ticket I put in took over 48 hours for them to respond and in the end I have been pretty much told that the server is back so build your site again.

I plan to write some bad reviews for them as soon as I have time.

Utter, utter bastard company to deal with, they really don't give a fuck about you, the support departments take forever to respond and frankly I am appaled at the way they have dealt with this whole issue, I'll be glad to see the back of them.

Tetra 04-09-2009 17:37
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Slams:
Nah it wasnt the site, it was the shared server that got hacked, rr and dbf happened to be on the server that got attacked, we wernt the only ones to lose our site, everyone on the shared host did.

I know you think you understand what you
thought I said but I'm not sure you realize
that what you heard is not what I meant.
Dr.Death / Dawn 04-09-2009 00:14
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Slams: 703
I take it the same lamer hacked DBF too then?

What a W****R i really don't know why somebody would do that to a really cool site as this m8 at least you were able to get it back up again.
padman 04-09-2009 00:13
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Slams: 883
Twas probably Solo of BITS...
Stormbringer 03-09-2009 23:46
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Slams: 5896
@Dr. Death: apparently some retard decided to crack the site...

http://www.retro-remakes.net
AnimalMother 03-09-2009 23:21
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Slams: 55
Great job guys. I really appreciate your work!
Dr.Death / Dawn 03-09-2009 23:08
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Slams: 703
Good to have you back m8

What the hell happened then??
Tetra 03-09-2009 22:10
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Slams:


I know you think you understand what you
thought I said but I'm not sure you realize
that what you heard is not what I meant.
janer 03-09-2009 21:06
avatar
Slams: 2652
agreed 100%!!!

dAWN creations

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